Terms of Service
Professional industrial weighing solutions with transparent terms and conditions
Last Updated: December 2024
Welcome to HENER
These Terms of Service ("Terms") govern your use of HENER's website, products, and services. By accessing our website or purchasing our industrial weighing equipment, you agree to be bound by these Terms.
HENER is a leading manufacturer of industrial weighing solutions with 22+ years of OEM/ODM experience, serving customers across 50+ countries worldwide.
Product Information & Specifications
All product specifications, including weighing capacity, accuracy ratings, and technical parameters, are provided for informational purposes and may be subject to modification without prior notice.
- Products comply with OIML, CE, and applicable international standards
- Specifications may vary based on customization requirements
- Installation and calibration must be performed by qualified personnel
Order Processing & Payment Terms
Orders are subject to acceptance and availability. Payment terms vary based on order volume, customization requirements, and customer relationship status.
Standard Orders
30% deposit, balance before shipment
Custom Solutions
50% deposit, milestone-based payments
Warranty & Quality Assurance
HENER provides comprehensive warranty coverage backed by our ISO 9001 certified manufacturing processes and rigorous quality control standards.
Warranty Coverage
24 months standard warranty
36 months warranty coverage
12 months warranty period
Shipping & Delivery
HENER coordinates global shipping to 50+ countries with experienced logistics partners. Delivery terms and responsibilities are clearly defined based on Incoterms 2020.
- Standard delivery: 15-30 business days (varies by destination)
- Custom orders: 30-45 business days from design approval
- Professional packaging ensures product integrity during transit
Limitation of Liability
HENER's liability is limited to the repair, replacement, or refund of defective products within the warranty period. We shall not be liable for indirect, consequential, or incidental damages.
Important: Proper installation, calibration, and maintenance are essential for optimal performance and safety. Always follow manufacturer guidelines and local regulations.
Intellectual Property & Confidentiality
All designs, specifications, and technical documentation remain the intellectual property of HENER. Customers receive usage rights for purchased products but may not reproduce or reverse-engineer proprietary technologies.
- OEM/ODM partnerships include specific IP licensing terms
- Custom solutions may involve shared development rights
- Confidentiality agreements protect proprietary information
Governing Law & Dispute Resolution
These Terms are governed by the laws of the People's Republic of China. Disputes shall be resolved through negotiation, mediation, or arbitration in accordance with international commercial arbitration rules.
International Customers: Specific jurisdictional clauses may apply based on local regulations and bilateral trade agreements.
Questions About Our Terms?
Our legal and customer service teams are available to clarify any terms or conditions.
These Terms of Service are effective as of December 2024 and supersede all previous versions. HENER reserves the right to update these terms with reasonable notice to customers.